Melanie from Avination investigated the stuck asset service process and found an old SRAS asset was giving the asset code fits.
The offending asset was corrected and OSgrid logins have been reopened.
We now know what to look for and where if there are any future recurrences.
Thankfully, the problem looks to be very rare or not very likely based on the grid’s behavior so far.
As reopening tests continue we are working on how to safely scan the entire recovered SRAS assets to see if any more of these surprises are hiding.
This is exactly like finding one kind of needle in a stack of millions of similar needles.
Please bear with us as the reopening continues.
And, again, we are sorry for the inconvenience.
